Hello,

try to connect the Maxisys with wireless to the internet.

Then open the VCI "App".Then  click on update, then connect the VCI with the USB cable.

It should be come a information about a update and then only follow the steps.

It should update the VCI and finerly it should work again by connecting to the OBD connector.

Hope this helps and give a feedback, thanks.

Greetings Mathias

 I would try using another USB cable , just in case it is a bad

Did you ever figure out the issue with the vci? Mine is doing the same thing and I just got mine.

I too have had this problem. Hopefully this helps someone. I had to connect the vci to a pc and download the autel software suite and perform a firmware update to the vci. Then in-pair it from the scan tool bluetooth and re-pair. Everything started working again.